Callout
Diagnostics, time taken problem solving is not charged. Working largely in a mobile capacity, call-out can all the same take up valuable time so while we operate a †No Fix, No Fee policy and won't charge a call-out fee for commissioned PC repairs during normal working hours, we may invoice an engineers' fee (see: Charges (below)) otherwise offset against the cost of repair.
Where problems require that a computer is returned with us, a return to client charge may be included, consequently customers are optionally encouraged to bring in units to help achieve a more cost-effective solution. Please *call for free no obligation advice, refer below for call-out charges and more.
*Excludes professional services, e.g. consultancies, engineers' report fee(s). Note with regret 'callouts' are to landline numbers only; please do not leave mobile contact numbers on the answering service, refer to the 'Contacts' page for more detailed contact information. The following fees are as a guide only.
Charges
Callout is not charged during normal working hours if a site visit results in work. However, we must include a minimum engineers' fee to cover costs if a customer simply opts not to go ahead with any recommendations.
| ARRANGEMENT | DAY / TIME | CALLOUT FEE £ | ENGINEERS' FEE £ | †HOURLY RATE £ |
|---|---|---|---|---|
| Appointment | Mon–Fri 10am–6pm | 0.00 | 20.00 | 25.00 |
| Appointment | Sat 11am–1pm | 0.00 | 20.00 | 30.00 |
| Appointment | Mon–Fri 6pm–7:30pm | 20.00 | 0.00 | 30.00 |
| Appointment | Sat 2pm–4pm | 20.00 | 0.00 | 30.00 |
| Appointment | Sun and Holidays | 30.00 | 0.00 | 30.00 |
| ARRANGEMENT | DAY / TIME | CALLOUT FEE £ | ENGINEERS' FEE £ | †HOURLY RATE £ |
|---|---|---|---|---|
| Call Out | Mon–Fri 10am–6pm | 20.00 | 0.00 | 30.00 |
| Call Out | Sat 11am–1pm | 20.00 | 0.00 | 30.00 |
| Call Out | Sat 2pm–4pm | 30.00 | 0.00 | 30.00 |
| Call Out | Mon–Fri 6pm–7.30pm | 30.00 | 0.00 | 30.00 |
| Call Out | 7:31pm to 10am (Mon, Tues, Wed, Thurs/Fri) |
70.00 |
0.00 |
30.00 |
| Call Out | Sun and Holidays | 40.00 | 0.00 | 30.00 |
Day / *Hour Rate
The hourly rate (excluding telecoms) is £25.00 (Mon-Fri, 10-6) as per the above chart, with a minimum of £20.00 for the first half-hour (OAP/Returning customers £20.00 up to one hour (includes complimentary works)). Our day rate for ongoing contracts, two or more on-site days, is £100.00 per person, per six-hour day, plus materials.
Cable Works / New Extensions / Telecoms Repair
PCWorkspace undertake broadband, including dedicated broadband, telephone and network, new installations, extensions and repairs. Cable, Ethernet and BT specification (telephone and broadband) indoor surface mounted and external cabling starts from £30.00 an hour (£25.00 OAP), minimum †£40.00 (£30.00 OAP) plus materials. Please call for no obligation advice or assistance, perhaps instead complete the 'quick contact' form on the home page. Please note that some telecoms questions are addressed on the FAQs page.
*Where an engineers' fee hasn't been taken on assessment, a minimum telecoms charge is £50.00 (£40.00 OAP).
Collect and Return
If a system needs to be collected or taken in for repair, an additional fee presently not exceeding *£10.00 may be invoiced for returning and installing the unit to client premises subject to precise location.
*Peterborough.
Engineers' Fee / No Fix, No Fee
An engineers' fee is £20.00 (Mon-Fri, 10-6 (offset against the repair cost)). Our optional standard service charge / hourly rate then starts at £25.00 (Less 20% returning customers, second, third unit (Minimum half-hour (£20.00))). An on-site repair might include broadband issues, software checks and repair, a quick service, housekeeping, Internet problems, virus/rogue software/trojan removal, hardware issues etc.
What does No Fix, No Fee mean? If we commit to off-site works but then find and report back a system is beyond economical repair (BER), we may operate a 'no fix, no fee' or 'reduced fee' (essential repair) policy. However, if we diagnose a problem and the client then simply opts not to go ahead, we must invoice an engineers' fee to compensate for time taken. Systems assessed as BER on-site, engineers' discretion.
Evenings and Weekends
Where a system is brought in by arrangement, an 'evening and weekend' supplementary charge is not applied.
Standard Hourly Rate
| £020.00 | First half hour. Where time taken is less than half an hour, an hour, additional software diagnostics and complimentary maintenance will be undertaken. OAP/Returning customers £20.00 up to one hour (includes complimentary works). |
| £025.00 | Less 20% returning customers/charities (First hour). |
| £030.00 | Cable Works (£25.00 OAP), minimum £40.00 (£30.00 OAP). |
Service: Peterborough and Eye
| £035.00 | Full service… |
| £0-5.25 | Conceivable web discount–please mention that you visited the website. |
| £029.75 | |
| £005.00 | Collect and return. £5.00 includes 50% off within 5 miles; 6-10 miles: £10.00; 11-15 miles: £15.00-£20.00. |
| £034.75 | Conceivable total, excluding any third-party works. |
| £015.00 | Evening and weekend fee does not apply to units bought in by client. Also see: call out charges above. |
| £049.75 | Conceivable total, excluding any third-party works. |
Service: Greater Peterborough / Stamford
| £035.00 | Full service… |
| £0-5.25 | Conceivable web discount–please mention that you visited the website. |
| £029.75 | |
| £015.00 | Collect and return. |
| £044.75 | Conceivable total, excluding any third-party works. |
| £020.00 | Evening and weekend fee does not apply to units bought in by client. Also see: call out charges above. |
| £059.75 | Conceivable total, excluding any third-party works. |
Contract
If you are a contractor in need of BT broadband, telecoms or cable support, or an agency perhaps looking for a computer technician, please consider PCWorkspace, conceivably contact Steve White.
Employment Contract
Steve welcomes contract opportunities that lend both to personal and company development where there is clearly no conflict of interest, e.g. business, computer and/or IT support roles.
Optional Short-term Small Business Contract / Staff Cover
| £050.00 | Short-term, four–six week contract at five hours dedicated remote or on-site service–per week. Travel time negotiable. More hours, longer contract required, please enquire. |
Optional, Negotiable, Long-term Business Contract / Staff Cover
| £440.00 | Long-term, four–six month contract based on four months at fourty hours dedicated remote or on-site service–negotiable per week. Less hours, shorter contract required, please enquire. |
New Business / Charities
| £020.00 | First visit, first hour–PCWorkspace pitches to work with new business clients on site for a minimum of one hour for a £20.00 fee, offset against cost for systems returned to the workshop less collect and return charge. |
| For local charities, a first visit fee may cover up-to two hours, with additonal works at our standard rate less any negotiated discounts. |
