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Callout

Diagnostics, time taken problem solving is not charged. Working largely in a mobile capacity, call-out can all the same take up valuable time so while we operate a No Fix, No Fee policy and won't charge a call-out fee for commissioned PC repairs during normal working hours, we may invoice an engineers' fee (see: Charges (below)) otherwise offset against the cost of repair.

Where problems require that a computer is returned with us, a return to client charge may be included, consequently customers are optionally encouraged to bring in units to help achieve a more cost-effective solution. Please call for free no obligation advice, refer below for call-out charges and more.

*Excludes professional services, e.g. consultancies, engineers' report fee(s).

Charges

Callout is not charged during normal working hours if a site visit results in work for us. Clearly, however, we must include a minimum engineers' fee to cover our costs if a customer simply opts not to go ahead with any recommendation that we might make.

ARRANGEMENT DAY / TIME CALLOUT FEE £ ENGINEERS' FEE £ HOURLY RATE £
Appointment Mon–Friday 9am–5pm 0.00 20.00 25.00
Appointment Saturday 9am–12am 0.00 20.00 30.00
Appointment Mon–Friday 5pm–7:30pm 20.00 0.00 30.00
Appointment Saturday 12.01–5pm 20.00 0.00 30.00
Appointment Sunday and Bank Holidays 30.00 0.00 30.00
ARRANGEMENT DAY / TIME CALLOUT FEE £ ENGINEERS' FEE £ HOURLY RATE £
Call Out Mon–Friday 9am–5pm 20.00 0.00 30.00
Call Out Saturday 9am–12am 20.00 0.00 30.00
Call Out Saturday 12.01–5pm 30.00 0.00 30.00
Call Out Mon–Friday 5pm–7:30pm 30.00 0.00 30.00
Call Out 7:31pm to 9am
(Mon, Tues, Wed, Thurs/Friday)


70.00


0.00


30.00
Call Out Sunday and Bank Holidays 40.00 0.00 30.00

Day / *Hour Rate

The hourly rate (excluding telecoms) is £25.00 (Mon-Fri, 9-5) as per the above chart, with a minimum of £20.00 for the first half-hour (OAP/Returning customers £20.00 up to one hour (includes complimentary works)). Our day rate for ongoing contracts, two or more on-site days, is £100.00 per person, per six-hour day, plus materials.

Cable Works / New Extensions / Telecoms Repair

PCWorkspace undertake broadband, including dedicated broadband, telephone and network, new installations, extensions and repairs. Cable, Ethernet and BT specification (telephone and broadband) indoor surface mounted and external cabling starts from £30.00 an hour (£25.00 OAP), minimum £40.00 (£30.00 OAP) plus materials. Please call for no obligation advice or assistance, perhaps instead complete the 'quick contact' form on the home page. Please note that some telecoms questions are addressed on the FAQs page.

*Where an engineers' fee hasn't been taken on assessment, a minimum telecoms charge is £50.00 (£40.00 OAP).

Collect and Return

If a system needs to be collected or taken in for repair, an additional fee presently not exceeding *£10.00 may be invoiced for returning and installing the unit to client premises subject to precise location.

*Peterborough.

Engineers' Fee / No Fix, No Fee

An engineers' fee is £20.00 (Mon-Fri, 9-5 (offset against the repair cost)). Our optional standard service charge / hourly rate then starts at £25.00 (Less 20% returning customers, second, third unit (Minimum half-hour (£20.00))). An on-site repair might include broadband issues, software checks and repair, a quick service, housekeeping, Internet problems, virus/rogue software/trojan removal, hardware issues etc.

What does No Fix, No Fee mean? If we commit to off-site works but then find and report back a system is beyond economical repair (BER), we may operate a 'no fix, no fee' or 'reduced fee' (essential repair) policy. However, if we diagnose a problem and the client then simply opts not to go ahead, we must invoice an engineers' fee to compensate for time taken. Systems assessed as BER on-site, engineers' discretion.

Evenings and Weekends

Where a system is brought in by arrangement, an 'evening and weekend' supplementary charge is not applied.

Standard Hourly Rate

£020.00 First half hour. Where time taken is less than half an hour, an hour, additional software diagnostics and complimentary maintenance will be undertaken. OAP/Returning customers £20.00 up to one hour (includes complimentary works).
£025.00 Less 20% returning customers/charities (First hour).
£030.00 Cable Works (£25.00 OAP), minimum £40.00 (£30.00 OAP).

Service: Peterborough and Eye

£035.00 Full service…
£0-5.25 Conceivable web discount–please mention that you visited the website.
£029.75
£005.00 Collect and return. £5.00 includes 50% off within 5 miles; 6-10 miles: £10.00; 11-15 miles: £15.00-£20.00.
£034.75 Conceivable total, excluding any third-party works.
£015.00 Evening and weekend fee does not apply to units bought in by client.
Also see: call out charges above.
£049.75 Conceivable total, excluding any third-party works.

Service: Greater Peterborough / Stamford

£035.00 Full service…
£0-5.25 Conceivable web discount–please mention that you visited the website.
£029.75
£015.00 Collect and return.
£044.75 Conceivable total, excluding any third-party works.
£020.00 Evening and weekend fee does not apply to units bought in by client.
Also see: call out charges above.
£059.75 Conceivable total, excluding any third-party works.

Contract

If you are a contractor in need of BT broadband, telecoms or cable support, or an agency perhaps looking for a computer technician, please consider PCWorkspace, conceivably contact Steve White.

Employment Contract

Steve welcomes contract opportunities that lend both to personal and company development where there is clearly no conflict of interest, e.g. business, computer and/or IT support roles.

Optional Short-term Small Business Contract / Staff Cover

£050.00 Short-term, four–six week contract at five hours dedicated remote or on-site service–per week. Travel time negotiable. More hours, longer contract required, please enquire.

Optional, Negotiable, Long-term Business Contract / Staff Cover

£440.00 Long-term, four–six month contract based on four months at fourty hours dedicated remote or on-site service–negotiable per week. Less hours, shorter contract required, please enquire.

New Business / Charities

£020.00 First visit, first hour–PCWorkspace pitches to work with new business clients on site for a minimum of one hour for a £20.00 fee, offset against cost for systems returned to the workshop less collect and return charge.
For local charities, a first visit fee may cover up-to two hours, with additonal works at our standard rate less any negotiated discounts.